Refund policy

Forgotten Spells

Every order from Forgotten Spells is handmade with care. Because each set is made to order, we do not accept returns or exchanges. However, we stand fully behind the quality of our work — if something isn't right, we will make it right.

Damaged or Defective Orders

If your order arrives damaged, misprinted, or otherwise defective, please contact us within 14 days of delivery and we'll resolve it promptly.

To file a claim, please provide:

Your order number
A photo of the damaged or defective card(s)
A brief description of the issue

Once we review your claim we will offer you the choice of:

A full replacement of the affected cards, shipped at no cost to you
A full or partial refund, depending on the extent of the issue

Wrong Items Received

If you received the wrong cards or the wrong set, contact us within 14 days of delivery with your order number and a photo of what you received. We'll ship the correct order out to you right away at no additional cost.

Lost or Missing Orders

If your tracking shows delivered but your order hasn't arrived, please wait 2–3 business days as packages are sometimes delayed after the final scan. If it still hasn't shown up, contact us and we'll look into it and work toward a resolution.